Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at help@holaamorestudios.com
CARE:
- Avoid contact with cosmetics and perfume.
- Avoid contact with saltwater and chlorine.
- Take off the jewelry before showering.
CLEAN:
- Rinse with water.
- Apply a tiny bit of soap (without perfumes, etc.).
- Gently rub it in with a cotton pad.
- Rinse with water again.
- Dry it thoroughly with a new cotton pad.
Please note: This only applies only to 14k gold filled and not to gold plated.
Shipping costs are calculated depending on parcel weight!
Germany
Standard Tracked up to 1kg: free (min. Order value 29 €)
Standard Tracked 1-2kg: 3,99 €
Standard heavy weight Tracked over 2kg: 5,99 €
EU
Standard International Tracked: 5-10 €
Standard International heavy weight Tracked 2kg and up: 13 €
Rest of Europe
Standard International Tracked: 6-8 €
Standard International heavy weight Tracked: 12-15 €
UK
Standard International Tracked: 5-10 €
Standard International heavy weight Tracked: 12-15 €
USA
Standard International Tracked: 7-13 €
Standard International heavy weight Tracked: 20 €
Express Shipping Tracked: 29 €
Express Shipping heavy weight Tracked: 49 €
Asia
Standard International Tracked: 7-15 €
Standard International heavy weight Tracked: 24 €
Express Shipping Tracked: 29 €
Express Shipping heavy weight Tracked: 59 €
Canada
Standard International Tracked: 7-15 €
Standard International heavy weight Tracked: 20 €
Express Shipping Tracked: 39 €
Express Shipping heavy weight Tracked: 49 €
Australia
Standard International Tracked: 9-19 €
Standard International heavy weight Tracked: 29 €
Express Shipping Tracked: 39 €
Express Shipping heavy weight Tracked: 69 €
Rest of the World:
Express Shipping Tracked: 49-69 €
We are working on providing standard shipping rates for all countries that do not belong in any category above!
We try to ship your order within 2 business days. Please note that paying via bank transfer can take an additional 2-3 days until the payment gets through an we receive your order.
Shipping addresses can only be changed right after the order was placed and only if the order has not been shipped yet.
Please email help@holaamorestudios.com as soon as possible with the subject: "ORDER NUMBER" followed by "address change".
PLEASE NOTE:
Hola Amor is not responsible for orders that are delivered incorrectly or lost due to incorrect shipping information being provided at checkout.
We cannot refund shipping costs for shipments that are lost or returned to us due to an error in the address provided.
Please confirm your shipping address before finalizing checkout!
All orders are being packed and shipped within 2 busines days.
Delivery times
Germany: 1-4 days
EU Shipping: 4-8 days
Asia Standard Shipping: 1-3 weeks
US Standard Shipping: 5-10 days
Australia & Canada Standard Shipping: 1-3 weeks
For international shipping delays may occur because of the covid restrictions.
Thank You for your understanding!
You can request a tracking code at help@holaamorestudios.com with the subject: "ORDER NUMBER" followed by "tracking request".
Please allow us 1-2 business days to respond.
Yes. Simply follow the instructions here:
Just follow the instructions here:
Once an order is placed and processed, we cannot cancel it or modify the shipment
If your package got lost or was stolen please contact help@holaamorestudios.com as soon as possible.
PLEASE NOTE:
Hola Amor is not responsible for lost or stolen packages that are confirmed to be delivered to the shipping address provided by the customer.
Hola Amor is not responsible for orders that are delivered incorrectly or lost due to incorrect shipping information being provided at checkout.
We cannot refund shipping costs for shipments that are lost or returned to us due to an error in the address provided.
Please confirm your shipping address before finalizing checkout. If you receive a confirmation email with an address that needs to be updated please contact us as soon as possible to make any changes.
Once an order has shipped we cannot make any changes to your shipping address.