Frequently asked questions

How do I care for & clean my jewlery?


CARE: - Avoid contact with cosmetics and perfume.
- Avoid contact with saltwater and chlorine.
- Take off the jewelry before showering. CLEAN: - Rinse with water. - Apply a tiny bit of soap (without perfumes, etc.). - Gently rub it in with a cotton pad. - Rinse with water again. - Dry it thoroughly with a new cotton pad. Please note: This only applies only to 14k gold filled and not to gold plated.




How long does shipping take?


Standard shipping on domestic orders (in Germany) will take 3-5 days to ship after its been processed (3-5 business days). For international shipping delays may occur because of the coronavirus.




How long till my order gets processed?


Please allow us 5-7 business days to process your order as our jewlery is handmade and can sometimes take a little time.




How do I track my package?


You can request a tracking code at hello@holaamorestudios.com with the subject: "ORDER NUMBER" followed by "tracking request". Please allow us 1-2 business days to respond.




Can I change the shipping address?


Shipping addresses can be changed after the purchase if the order has not been sent yet. Please email at hello@holaamorestudios.com with the subject: "ORDER NUMBER" followed by "address change".




Am I able to cancel my order?


Once an order is processed and shipped, we cannot cancel or modify a shipment.




What is the return & refund policy?


If you are not completely satisfied with your purchase, for any reason, you can return it** within 30 days after receiving it and we will send you a refund after we processed the return. ** Please note that earrings WILL NOT be refunded due to hygiene reasons. SIMPLY RETURN TO:
Hola Amor Estudios Maienweg 37 22297 Hamburg Germany Please include a note of your order number. Please return the items in their original package. We do not offer return labels. Return shipping cost are carried by the customer. As soon as we have processed your return we will issue a refund.




My necklace is too long/short, can I exchange it?


Yes. Simply send an email at hello@holaamorestudios.com with the subject "ORDER NUMBER" followed by "exchange" and specify what needs to be changed. Afterwards return to:
Hola Amor Estudios
Maienweg 37 22297 Hamburg
Germany Please include a note of your order number. Please return the items in their original package.