Frequently asked questions
How do I care for & clean my jewlery?
- Avoid contact with saltwater and chlorine.
- Take off the jewelry before showering.
How long does shipping take?
Standard shipping on domestic orders (in Germany) will take 3-5 days to ship after its been processed (2 business days).
How long till my order gets processed?
We try to ship your order within 2 business days. Please note that paying via bank transfer can take an additional 2-3 days until the payment gets through an we receive your order.
How do I track my package?
You can request a tracking code at firstname.lastname@example.org with the subject: "ORDER NUMBER" followed by "tracking request".
Can I change the shipping address?
Shipping addresses can only be changed right after the order was placed and only if the order has not been shipped yet.
Am I able to cancel my order?
Once an order is placed and processed, we cannot cancel it or modify the shipment.
How do I issue a refund?
Just follow the instructions here: https://www.holaamorestudios.com/return-repair
My necklace is too long/short, can I exchange it?
Yes. Simply follow the instructions here: https://www.holaamorestudios.com/return-repair
Package lost or stolen?
If your package got lost or was stolen please contact email@example.com as soon as possible.
Hola Amor is not responsible for lost or stolen packages that are confirmed to be delivered to the shipping address provided by the customer.