Frequently asked questions

How do I care for & clean my jewlery?


CARE: - Avoid contact with cosmetics and perfume.
- Avoid contact with saltwater and chlorine.
- Take off the jewelry before showering. CLEAN: - Rinse with water. - Apply a tiny bit of soap (without perfumes, etc.). - Gently rub it in with a cotton pad. - Rinse with water again. - Dry it thoroughly with a new cotton pad. Please note: This only applies only to 14k gold filled and not to gold plated.




How long does shipping take?


Standard shipping on domestic orders (in Germany) will take 3-5 days to ship after its been processed (2 business days). EU shipping will take 1-2 weeks. US shipping will take 1-2 weeks. Rest of the world shipping 2-3 weeks. For international shipping delays may occur because of the covid restrictions. Thank You for your understanding!




How long till my order gets processed?


We try to ship your order within 2 days. Please note that paying via bank transfer can take an additional 2-3 days until the payment gets through an we receive your order.




How do I track my package?


You can request a tracking code at hello@holaamorestudios.com with the subject: "ORDER NUMBER" followed by "tracking request". Please allow us 1-2 business days to respond.




Can I change the shipping address?


Shipping addresses can be changed after the purchase if the order has not been sent yet. Please email at hello@holaamorestudios.com with the subject: "ORDER NUMBER" followed by "address change".




Am I able to cancel my order?


Once an order is placed, we cannot cancel it or modify the shipment.




How do I issue a refund?


Just follow the instructions here: https://www.holaamorestudios.com/return-repair




My necklace is too long/short, can I exchange it?


Yes. Simply follow the instructions here: https://www.holaamorestudios.com/return-repair