Frequently asked questions

How do I care for & clean my jewlery?


CARE: - Avoid contact with cosmetics and perfume.
- Avoid contact with saltwater and chlorine.
- Take off the jewelry before showering. CLEAN: - Rinse with water. - Apply a tiny bit of soap (without perfumes, etc.). - Gently rub it in with a cotton pad. - Rinse with water again. - Dry it thoroughly with a new cotton pad. Please note: This only applies only to 14k gold filled and not to gold plated.




How long does shipping take?


Standard shipping on domestic orders (in Germany) will take 3-5 days to ship after its been processed (2 business days). EU shipping will take 1-2 weeks. US shipping will take 1-2 weeks. Rest of the world shipping 2-3 weeks. For international shipping delays may occur because of the covid restrictions. Thank You for your understanding!




How long till my order gets processed?


We try to ship your order within 2 business days. Please note that paying via bank transfer can take an additional 2-3 days until the payment gets through an we receive your order.




How do I track my package?


You can request a tracking code at help@holaamorestudios.com with the subject: "ORDER NUMBER" followed by "tracking request". Please allow us 1-2 business days to respond.




Can I change the shipping address?


Shipping addresses can only be changed right after the order was placed and only if the order has not been shipped yet. Please email help@holaamorestudios.com as soon as possible with the subject: "ORDER NUMBER" followed by "address change". PLEASE NOTE: Hola Amor is not responsible for orders that are delivered incorrectly or lost due to incorrect shipping information being provided at checkout. We cannot refund shipping costs for shipments that are lost or returned to us due to an error in the address provided. Please confirm your shipping address before finalizing checkout!




Am I able to cancel my order?


Once an order is placed and processed, we cannot cancel it or modify the shipment.




How do I issue a refund?


Just follow the instructions here: https://www.holaamorestudios.com/return-repair




My necklace is too long/short, can I exchange it?


Yes. Simply follow the instructions here: https://www.holaamorestudios.com/return-repair




Package lost or stolen?


If your package got lost or was stolen please contact help@holaamorestudios.com as soon as possible. PLEASE NOTE:
Hola Amor is not responsible for lost or stolen packages that are confirmed to be delivered to the shipping address provided by the customer. Hola Amor is not responsible for orders that are delivered incorrectly or lost due to incorrect shipping information being provided at checkout. We cannot refund shipping costs for shipments that are lost or returned to us due to an error in the address provided. Please confirm your shipping address before finalizing checkout. If you receive a confirmation email with an address that needs to be updated please contact us as soon as possible to make any changes. Once an order has shipped we cannot make any changes to your shipping address.