Return & repair policy

Return & repair FORM

Please add this note to all your returns and repairs

Return

If you are not completely satisfied with your purchase, for any reason, you can return it** within 30 days after receiving it and we will send you a refund after we processed the return.

 

** Please note that earrings WILL NOT be refunded due to hygiene reasons.

 

SIMPLY RETURN TO:
Hola Amor Estudios

Maienweg 37

22297 Hamburg

Germany

 

Please include the filled out Return & repair form.

 

Please return the items in their original package.

 

We do not offer return labels. Return shipping cost are carried by the customer.

 

As soon as we have processed your return we will issue a refund.

Please pack the items adequately so that they won't break or get lost.

 

Necklaces that arrive completely tangled will not be accepted and sent back to you. Please make sure to put them back in the foam holder just like you received it.

Refund will be processed once a week.

Repair

If it happens that something you bought from Hola Amor Estudios brakes or simply is too short/long we can repair it or adjust its length accordingly. Just email us at hello@holaamorestudios.com with the with the subject "ORDER NUMBER" followed by "repair/adjustment" and specify what needs to be changed.

REPAIR ADDRESS:
Hola Amor Estudios

Maienweg 37

22297 Hamburg

Germany

 

Please include the filled out Return & repair form.

 

Please pack the items adequately that need to be repaired/ adjusted so that they won't break or get lost.