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Have a question? Don't hesitate to contact us.
The quickest way to find answers to the most common questions is to visit the Help / FAQ section. If you don't find the information you are looking for, please contact us at help@holaamorestudios.com or fill out the form below. Please note that office hours are from Monday to Friday 9:00AM to 5:00PM. We'll get back to you as soon as possible.
Delivery or Shipping related questions? Visit the shipping information page or click below if you need to track your order
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Frequently Asked Questions
All orders are being packed and shipped within 2 busines days.
Delivery times
Germany: 1-4 days
EU Shipping: 4-8 days
Asia Standard Shipping: 1-3 weeks
US Standard Shipping: 5-10 days
Australia & Canada Standard Shipping: 1-3 weeks
Note: For international shipping delays may occur because of the covid restrictions.
Shipping rates are calculated depending on parcel weight and country:
Germany
- Standard Tracked (0.1kg–1kg): Free
- Standard Tracked (1.001kg–2kg): €3.99
- Standard Tracked (Minimum Order Value €0.00–€28.99): €2.99
- Standard Heavy Weight Tracked (2.001kg–31kg): €5.99
EU
- Standard International Tracked: 5-10 €
- Standard International heavy weight Tracked 2kg and up: 13 €
Rest of Europe
- Standard International Tracked: 6-8 €
- Standard International heavy weight Tracked: 12-15 €
UK
- Standard International Tracked: 5-10 €
- Standard International heavy weight Tracked: 12-15 €
USA
- Standard International Tracked: 7-13 €
- Standard International heavy weight Tracked: 20 €
- Express Shipping Tracked: 29 €
- Express Shipping heavy weight Tracked: 49 €
Asia
- Standard International Tracked: 7-15 €
- Standard International heavy weight Tracked: 24 €
- Express Shipping Tracked: 29 €
- Express Shipping heavy weight Tracked: 59 €
Canada
- Standard International Tracked: 7-15 €
- Standard International heavy weight Tracked: 20 €
- Express Shipping Tracked: 39 €
- Express Shipping heavy weight Tracked: 49 €
Australia
- Standard International Tracked: 9-19 €
- Standard International heavy weight Tracked: 29 €
- Express Shipping Tracked: 39 €
- Express Shipping heavy weight Tracked: 69 €
Rest of the World:
- Express Shipping Tracked: 49-69 €
Note: You will receive a confirmation email with tracking link once your order is shipped. Please allow up to 48 hours to receive this shipping confirmation email. We are not responsible for delays caused by the carrier.
Once an order is placed and processed, we cannot cancel it or modify the shipment. Please contact us so that we can evaluate your case and offer you a solution.
CARE:
- Avoid contact with cosmetics and perfume.
- Avoid contact with saltwater and chlorine.
- Take off the jewelry before showering.
CLEAN:
- Rinse with water.
- Apply a tiny bit of soap (without perfumes, etc.).
- Gently rub it in with a cotton pad.
- Rinse with water again.
- Dry it thoroughly with a new cotton pad.
Please note: This only applies only to 14k gold filled and not to gold plated.
Yes. Simply follow the instructions here: