Returns & Repair

This return and exchange policy applies to all purchases made through the website. Read below for details


If for any reason you are not completely satisfied with your purchase returns** will be accepted within 14 days of receiving it. 

 ** Please note that earrings WILL NOT be refunded due to hygiene reasons.

Before sending your return you must contact us as the return address may be different from the address your order was originally shipped from.

Once confirmed and after return has been processed, we will send you a refund

Return Address:
Hola Amor Estudios
Maienweg 37
22297 Hamburg

Please return the items in their original package.

We do not offer return labels. Return shipping cost are carried by the customer.

As soon as we have processed your return we will issue a refund.

Please pack the items adequately so that they won't break or get lost.

Necklaces that arrive completely tangled will not be accepted and sent back to you.

Please make sure to put them back in the foam holder just like you received it.

Refund will be processed once a week.



If it happens that something you bought from Hola Amor Estudios brakes or simply is too short/long we can repair it or adjust its length accordingly. Just email us at with the with the subject "ORDER NUMBER" followed by "repair/adjustment" and specify what needs to be changed.

​Return Address:
Hola Amor Estudios
Maienweg 37
22297 Hamburg

Please pack the items adequately that need to be repaired/ adjusted so that they won't break or get lost.